If paying by credit card, to protect your privacy please do not send your
credit card details by email, please call our Customer Service Department at
1-800-668-1669 ext 505 with this information.
Complete the "Ship To" information on the order form.
Include the Name and Position of person
ordering.
Item numbers are listed on our web site.
Terms
On pre-authorized accounts, terms are net 30
days from invoice date.
Prices do not include taxes where applicable.
Interest will be charged on overdue amounts at the rate of 1.5% per month
(18% per annum).
A service charge of $25.00 will be made for NSF
checks.
If you would like to set up an account, please
fill out the credit application and submit it to us.
Shipping Information
Orders received by 2:00pm ET/11:00 am PT are shipped the next business day.
Orders are shipped from Kanata, ON. Transit times will vary depending upon
your location.
All orders are shipped via UPS Ground Service or Federal Express Ground
Service depending on your service area. Freight charges are prepaid and
added to the invoice.
Expedited or Express Air Service is available upon request.
CCI accepts returns for printed courseware in our current Courseware Listing.
Courseware must be in NEW, UNUSED condition and be in the ORIGINAL shrink-wrap. No credit will be given for non-catalogue items or customized material.
Returns will be accepted for current courseware
purchased within 60 days of the invoice date
An RMA number must accompany all returns. To
receive an RMA number please fax your written request along with original
invoice to Customer Service at
1-866-760-2354. You will receive a return fax
with your RMA number and the address to ship the manuals back to.
Invoices must be received at time of request, if
not supplied an invoice reprint fee will be charged.
Returns should be shipped via courier as proof
of delivery may be required and all return shipping costs are the
responsibility of the customer.
RMA number must be visible on the outside of the
return packaging or shipment could be refused.
All materials must be received within 30 days of
the issue of the RMA.
A re-stocking fee of 20% will be charged where
applicable.
Materials received and deemed unacceptable will
be recycled.
Credit will be applied to future
purchases and will be redeemable for 90 days from the date of issue. For
defective or incorrectly shipped materials please contact CCI Customer
Service immediately. CCI will replace all damaged or incorrectly shipped
materials at no charge.
School/College Return Policy
For all Schools, Public and Career Colleges
Customers have 1 year from the invoice date to return, 10% restocking fee.
